Effective Date: October 18, 2024
At EQ Mastery Hub, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including visits to our website, use of our coaching services, participation in workshops, retreats, and other offerings. This policy ensures compliance with the General Data Protection Regulation (GDPR).
- Data Controller and Contact Information
EQ Mastery Hub is the Data Controller responsible for managing your personal data. If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: hello@eqmasteryhub.com
Phone: +34 671984189 - What Personal Data We Collect
We collect and process the following personal data:- Identity Information: Name, gender, and date of birth.
- Contact Information: Email address, phone number, and mailing address.
- Professional Information: Job title, company name, and industry (if applicable).
- Payment Information: Billing address, payment method (collected through secure third-party processors).
- Session and Service Data: Information about your interactions with our coaching sessions, workshops, or retreats.
- Website Usage Data: IP address, browser type, and cookies to monitor traffic and improve user experience.
- How We Use Your Personal Data
We process your personal data for the following purposes:- To provide services: Manage coaching sessions, workshops, retreats, and consulting engagements.
- Communication: Send service updates, invoices, reminders, and promotional materials (only with your consent).
- Payment Processing: Manage transactions securely through third-party payment providers.
- Marketing and Personalization: Provide tailored content, newsletters, and event invitations (only with your explicit consent).
- Compliance: Fulfill legal obligations and protect our business from fraud or misuse.
- Legal Basis for Processing Your Data
Under GDPR, we must have a lawful basis to process your data. We rely on the following legal grounds:- Consent: When you voluntarily provide personal data, we process it based on your consent (e.g., for newsletters and marketing communications).
- Contractual Obligation: Processing data necessary to fulfill our services, such as coaching and workshops.
- Legitimate Interest: Improve our services and ensure the safety and security of our website and offerings.
- Legal Obligation: Compliance with applicable laws and regulations.
- How We Share Your Data
We do not sell or rent your personal data. We may share your data with:- Third-party service providers: Payment processors, email service providers, and scheduling platforms to facilitate our services.
- Consultants and contractors: Trusted partners assisting us in delivering our services (under strict confidentiality agreements).
- Legal Authorities: When required by law or to protect our legal rights.
- Data Transfers Outside the EU
In cases where your data is transferred outside the European Economic Area (EEA) (e.g., to third-party service providers based in non-EU countries), we ensure that appropriate safeguards are in place, such as the use of the EU Standard Contractual Clauses or reliance on providers certified under the EU-U.S. Data Privacy Framework. - How Long We Keep Your Data
We retain your personal data only for as long as necessary to provide our services and comply with legal obligations.- Service Data: Retained for up to 5 years after your last interaction.
- Payment Records: Retained for 7 years for tax compliance.
- Marketing Data: Retained until you withdraw your consent or unsubscribe.
When the retention period expires, we securely delete or anonymize your data.
- Your Rights Under GDPR
As a data subject under GDPR, you have the following rights:- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request corrections to inaccurate or incomplete personal data.
- Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal data when no longer necessary.
- Right to Restrict Processing: Ask us to limit the use of your data in certain circumstances.
- Right to Data Portability: Receive your data in a structured, machine-readable format for transfer to another service.
- Right to Object: Object to the processing of your data for direct marketing or other purposes.
- Right to Withdraw Consent: At any time, withdraw your consent for data processing (where applicable).
How to Exercise Your Rights:
If you wish to exercise any of these rights, please contact us at hello@eqmasteryhub.com. We will respond within 30 days of receiving your request. - Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include:- Encryption of sensitive data during storage and transmission.
- Access control measures to ensure only authorized personnel can access personal data.
- Regular security assessments to identify and mitigate vulnerabilities.
- Cookies and Tracking Technologies
We use cookies to improve your experience on our website. Cookies are small files stored on your device that help us analyze website traffic and personalize content.- Essential Cookies: Necessary for the website to function properly.
- Analytics Cookies: Used to collect information about how visitors use our website.
- Marketing Cookies: Used to deliver relevant advertisements.
Cookie Consent: You can control your cookie preferences through your browser settings or via our cookie banner when you visit the site.
- Complaints and Disputes
If you believe your personal data has been handled incorrectly, please contact us at hello@eqmasteryhub.com. If you are not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority (DPA) in the European Union. - Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page, and where appropriate, we will notify you via email.